What Advatix CloudsuiteTM CX
has in Store for You & Your Customers
Make your customer feel valued & satisfied with self-service capabilities,
real-time tracking, scheduling pickups, 2-way multi-channel communications,
and 24x7 command center.
Revenue
Growth
Keep revenue growing
by cross-selling and
retaining customers.
Net Promoter
Score
Our CX solutions help you in
resolving customers queries
fast and building stronger
relationships with them.
Repeat
Customer
Enjoy repeat orders
from loyal customers.
Why choose us
Insightful
Customer-Focused
Interactive
Unique Product Features
that Set us Apart
Our Technology Helps Your Business Grow
Real-time
order visibility
One place to view live order tracking for every order from every channel.
Consistent across
carriers
An integrated platform with consistent user experience across multiple carriers.
Schedule Return
PickUps
Pre-integrated courier partners offer efficient scheduled return pickup service.
Rental
Pick-Ups
Proactive pickup scheduling for rental orders by timely data-driven alerts so nothing falls through the cracks.
White glove
services
Automate value-added services like product installation and valuable goods handling to provide a one-stop solution for your customers.
Proof of
Delivery
Scans, photos, and signature POD easily accessible online to reduce delivery and damage disputes.
Customer feedback
& Analytics
Improve customer loyalty and satisfaction by utilizing customer service metrics including customer satisfaction scores, average speed of answer, first call resolution, abandon rate and more.
Interactive
Dashboards
Real-time dashboards let you manage your customer service team faster with easy access to current service desk conditions including open ticket counts, aging, average handle time, and tickets being reopened.
2-way
communication
Tightly couple communication between customer and agents via SMS, cmail or call to provide a seamless and personalized experience.
Special
Instructions
Pass on customized packing, fulfillment, or driver instructions to provide personalized experience.
24x7 command
centre
Ensures you are available 24x7 for your customers and provide a proactive & educated customer service team.
AI based
ETA alerts
Configured alerts based on past performance and expectations.
Unique Product Features
that Set us Apart
Our Technology Helps Your Business Grow
Real-time
order visibility
One place to view live order tracking for every order from every channel.
Consistent across
carriers
An integrated platform with consistent user experience across multiple carriers.
Schedule Return
PickUps
Pre-integrated courier partners offer efficient scheduled return pickup service.
Rental
PickUps
Proactive pickup scheduling for rental orders by timely data-driven alerts so nothing falls through the cracks.
White glove
services
Automate value-added services like product installation and valuable goods handling to provide a one-stop solution for your customers.
Proof of Delivery
Scans, photos, and signature POD easily accessible online to reduce delivery and damage disputes.
Customer feedback
& Analytics
Improve customer loyalty and satisfaction by utilizing customer service metrics including customer satisfaction scores, average speed of answer, first call resolution, abandon rate and more.
Interactive
Dashboards
Real-time dashboards let you manage your customer service team faster with easy access to current service desk conditions including open ticket counts, aging, average handle time, and tickets being reopened.
2-way
communication
Tightly couple communication between customer and agents via SMS, email or call to provide a seamless and personalized experience.
Special
Instructions
Pass on customized packing, fulfillment, or driver instructions to provide personalized experience.
24x7 command
centre
Ensures you are available 24x7 for your customers and provide a proactive & educated customer service team.
AI based
ETA alerts
Configured alerts based on past performance and expectations.
Capabilities
Meet the system that provides...
- Branded tracking
pages - Shipment visibility
dashboards - Shipping feedback
collection - Exception report
- Cross selling/
upselling - Proof of delivery
(Sign/image as per carrier capability)
- Branded returns page
- Scheduled returns
- Exchange for other items/size
- Rule-based automation
- On-time performance dashboards
- Exception breakdown dashboards
- SLA compliance dfashboards
- Proactive alerts
- Seamless integrations
- Rule-based notifications (Text/email)
- 2-Way communication through text
- Multi-language support
- 24*7 command center
Meet the
system that
Insights
Transform Your Business
With Advatix Cloudsuite™
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Product
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